Instant Pot officials are warning customers of reports that one model could be overheating

In a statement, Instant Pot said the company has received a small number of reports that the Gem 65 8-in-1 Multi-cooker can overheat, resulting in localized melting damage to the underside of the product.

The batch codes affected are 1728, 1730, 1731, 1734, and 1746.

To verify the 4-digit batch code, locate the silver label on the underside of the product. The batch code is the 4-digit number located at the bottom right of the label.

“We want you to know that we take any problem with our products extremely seriously as safety and quality are our primary concern, and we are working cooperatively with the US Consumer Product Safety Commission,” the company stated.

Updated information and next steps regarding receiving a replacement Gem 65 8-in-1 Multicooker will be available within the next few weeks. In the meantime, the company is asking customers with a Gem 65 8-in-1 Multicooker from the specified batch codes to stop using the product immediately.

Customers with questions can call 800-828-7280 extension 2.