MARSHFIELD — Security Health Plan of Wisconsin, Inc., has earned three service quality awards for 2018 from Service Quality Measurement, or SQM, a North American research firm that specializes in customer service improvement, Security Health Plan announced today.
The awards will be presented in May at SQM’s 20th Annual Customer Experience Best Practices Conference in Spokane, Washington. SQM benchmarks over 500 contact centers annually and has been conducting customer experience surveys since 1996.
Security Health Plan has now achieved SQM’s world class customer experience certification for three consecutive years. This is also the second consecutive year Security Health Plan will receive SQM’s award for highest customer service in the health care industry. The third award recognizes Security Health Plan for customer experience best practice for its web self-service channel.
“After again receiving world class recognition for how our customer service team handles phone calls, receiving the award for improving our website experience is the frosting on the cake,” said Jennifer Hockin, Security Health Plan’s chief operating officer, in a Security Health Plan news release. “It demonstrates how much we value providing immediate, high quality service to our members and customers no matter which method they use to contact us.”